Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@tinyspoon.com
If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. Items sent back to us without prior authorization will not be accepted.
Customs duties and original shipping fees are non-refundable.
You can always contact us for any return questions at hello@tinyspoon.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and arrange a replacement or refund. In such cases, we will cover the return shipping cost.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., personalized or made-to-order items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Sale items and gift cards are non-returnable.
If you’re unsure whether your item is eligible for return, please contact us.
Exchanges
The fastest way to get the item you want is to return the item you have, and make a separate purchase for the new one after your return is accepted.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be in the same condition you received them—unworn or unused, with tags, and in the original packaging. Proof of purchase is also required.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund is approved.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@tinyspoon.com