Contact information

If you have any questions, please contact us through the [Contact] page first. We aim to respond within 48 business hours.
For inquiries related to your order, including your order number will help us assist you more efficiently.
Please note that we generally do not accept inquiries by phone.

Order Changes and Cancellations

Once an order is placed, preparation for shipping begins immediately. We check inquiries in the order received, but please understand that we may not be able to make changes before shipment.
Orders placed by 3:00 PM (JST) on business days may be shipped on the same day.
If you would like to make changes to your order, please contact us via the [Contact] page as soon as possible.
Changes are not confirmed until you receive confirmation from us.
Please note that additional charges may apply for re-shipment or address forwarding.

For orders with a specified delivery date, the package is delivered to the Sagawa Express warehouse 5 days prior to the scheduled delivery date.
Therefore, any changes after shipping must be made directly with Sagawa Express.
Please note that forwarding costs will be the customer’s responsibility.

Please also note that we do not include invoices or receipts in packages intended for personal use.
If there is an error in the billing address, please ensure the item has been correctly delivered to the intended recipient.